Privacy Policy

Introduction

Welcome to SNAPTHRILL ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our emotional intelligence and stress management training programs.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our training programs or webinars
• Fill out contact forms or request information
• Subscribe to our newsletter or marketing communications
• Participate in surveys, feedback forms, or assessments
• Create an account on our platform
• Attend our online or offline training sessions

The types of personal information we may collect include:

• Name and contact information (email address, phone number, mailing address)
• Professional information (job title, company, industry)
• Educational background and training preferences
• Payment information for course enrollment
• Assessment results and training progress
• Communication preferences and feedback

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographical location
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our site
• Referring website and search terms used
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: Providing and maintaining our training programs, webinars, and educational services
• Communication: Sending you course updates, program information, and responding to your inquiries
• Personalization: Customizing your learning experience and recommending relevant courses
• Assessment: Evaluating your progress and providing feedback on emotional intelligence development
• Marketing: Sending promotional materials and information about new programs (with your consent)
• Analytics: Understanding how our website and services are used to improve user experience
• Legal Compliance: Meeting our legal obligations and protecting our rights
• Safety: Ensuring the security and integrity of our services

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, including:

• Payment processors for course enrollment
• Email service providers for communications
• Learning management system platforms
• Analytics and website optimization tools
• Customer support and help desk services

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Prevent fraud or illegal activities
• Cooperate with law enforcement agencies

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures for data breaches

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Request information about how your data is processed

Correction and Updates

• Correct inaccurate or incomplete information
• Update your personal details and preferences
• Modify your communication preferences

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of processing

Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt out of non-essential data processing
• Unsubscribe from newsletters and promotional emails

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve our services and user experience
• Deliver targeted advertisements (where applicable)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:

• The type of information and its sensitivity
• The purposes for which we process the information
• Legal, regulatory, or contractual requirements
• Your preferences and consent
• Our legitimate business interests

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

International Data Transfers

As we operate in Ghana and may use service providers in other countries, your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules where applicable

Children's Privacy

Our services are designed for adult professionals and we do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us immediately so we can take appropriate action to remove such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:

• Post the updated Privacy Policy on this page
• Update the "Last updated" date at the top of this policy
• Notify you via email or website notification of significant changes
• Provide additional notice as required by applicable laws

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Ghana. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Ghana.